White Space Revisited: Creating Value through Process 

White Space Revisited: Creating Value through Process pdf

Book Description:

When Improving Performance: Managing the White Space on the Organization Chart was published in 1990, it was lauded as the book that launched the process improvement revolution. This book first detailed an approach that bridged the gaps between organizational strategy, work processes, and individual performance. Twenty years later, White Space Revisited is more than just a rewrite of that groundbreaking book; it also focuses on the primary goal of organizations, which is to create and keep value. This book picks up where Improving Performance left off and shares what we have learned about the process in the past 15 years since it was published and how the reader (primarily practitioners) can capitalize on these notions in their pursuit of process excellence. White Space Revisited is a comprehensive resource that offers process and performance professionals a conceptual foundation, a thorough and proven methodology, a set of remarkable working tools for doing process work in a more significant way, and a series of candid observations about the practice of Business Process Management (BPM). The book’s time-tested methods, models, tools, and guidelines align with people, processes, and technology. White Space Revisited includes information on a wealth of vital topics and Describes the difference in the impact of focusing on single strategies vs. large-scale improvements. Provides an integrated step-by-step blueprint for designing, implementing, and sustaining process management. Offers a detailed methodology for strategic and tactical process definition and improvement. It spells out how to leverage the power of IT to optimize organizational performance. Shows how to integrate the energy and value of Six Sigma, process improvement, and process management into an influential Process Excellence Group.

White Space Revisited: Creating Value through Process

Author(s): Geary A. Rummler, Alan Ramias, Richard A. Rummler

Year: 2009

ISBN: 9780470192344


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